Your marketing strategy could use a little freshening up.

It seems like you know what your marketing could be, but you need some help getting there. That is totally okay; you’re not alone, and marketing isn’t easy! It requires the right strategy, platforms, time, care, and nurturing to work well.

So what does that mean? We recommend refreshing the foundations of your brand before implementing an entirely new strategy. Re-define the why of what you do, who’s behind it, and what you want people to know. Once you have a strong starting point, building the right strategy for your business will follow.

Here are some tools to help you build a strong marketing strategy. 👇

1. Clearly identify your “Why”

Go back to the beginning of when you wanted to start your business – and remember ‘why’. What did you get into this for?

To hear more about finding your ‘why’, check out the email we just sent to you. You will find a video from our CEO, Sally, going more in-depth on the topic.

2. Create Purposeful Content

Remember, you can’t just put content out there for the sake of “activity” – there needs to be a purpose. Make sure it’s relevant, has value, and tells the audience what you do and why you do it.

Check out our blog on 8 Marketing Tips for Small Businesses.

3. A Few of Our Favorite Marketing Tools

We know marketing can be daunting, but there are a lot of great tools out there for you to use. They will not only take a lot off your plate (like social media posting) but also make the work you have to do much more straightforward.

We wrote a full blog with 12 of our favorite tools that may be helpful if you’re getting started! Check it out under our blogs tab.

4. Customer Experience

Lastly, we want to remind you that understanding who your customers are and how you stack up with your competitor is crucial. To focus your brand’s message and own your market, find what resonates with your ideal customer and deliver an exceptional experience to them.

Look at your brand’s positioning, messaging, and impact.

Research shows that more than 60% of people will leave a brand after ONE bad experience. Having a frictionless and effortless customer experience will help you build loyalty, engagement, reputation, and growth.

After all, we know too well that it costs much more to get a new customer than to keep the ones you already have.

Before we go any further, let me introduce myself…

I’m Sally Mildren, the founder and CEO of Boss Lady Consulting 👋

The “Boss Lady” title came from some of my former staff, who are still friends today. I passionately believe YOU are the center of our work. I believe that your employees should be proud and excited to represent your brand, that customers should feel good about supporting your business, and that you have the power to make a difference in your community and your world.

My team and I are passionate about human connection, establishing strategies that align with your goals, the needs of your audience, and your purpose. We filter our approach through these three core values:

Humankindness, Health, and Honesty.

Our team of experts is committed to using their decades of experience with non-profits, start-ups, corporations, Fortune 100s, small to large businesses, and agencies to help you amplify your growth and impact with marketing.

P.S. That isn’t all! Be on the lookout for a special email sharing some of our best tips for Creating an Extraordinary Brand.

Rachael Ward

DIGITAL + SOCIAL MEDIA COORDIANTOR

Rachael loves ALL things that involve creativity – she is the one who makes brands sparkle! Working with an agency that prioritizes people and meaningful work fuels her passion for excellence and inspires her to always bring her best work for our clients.

Before joining our team, Rachael spent five years serving at a nonprofit in Mexico.

Beyond her artistic flair, Rachael’s heart belongs to her two golden retriever fur babies.

Her happy place is long walks…and don’t be surprised if you catch her line dancing like nobody’s watching.

She lives in Knoxville, TN.

Kenzie Kidder

COMMUNICATIONS &

ENGAGEMENT MANAGER

Kenzie is our queen of strategic content and manages the content and feeds for our clients.

She has been fascinated by social media and digital marketing for as long as she can remember. For six years she worked with a nonprofit organization in Mexico, utilizing her photography and communication talents within the organization, and leading teams on humanitarian trips. She transitioned out of nonprofit work and has been with Boss Lady Consulting since January 2021.

Kenzie is creative, fluent in Spanish, an excellent photographer and designer.

Her happy place is traveling, coffee, beaches, and people.

She lives in Baja California Sur with her husband.

Emily Martin

COMMUNICATIONS &

ENGAGEMENT MANAGER

Emily believes that teams are as strong as their leaders. Success begins when leaders actively listen to their employees and customers and respond empathetically. As such, she is an advocate for human-focused and customer-centered workplaces.

Her belief that ineffective communication is the #1 cause of organizational dysfunction drives her passion for her work. She’s worked with small businesses to Fortune 500 companies, specifically in healthcare, consumer goods, education, and nonprofit industries for more than 15 years.

She received her BA in Communications with an emphasis in Public Relations from Brigham Young University; and served a humanitarian service mission in the Caribbean area for 18 months. She is fluent in English and Spanish.

Emily is happily married to her chiropractor and is the mother of three adorable and rambunctious children. Her family is her happy place.

In her free time, she loves to sing and perform, play tennis and sports with her kids, and enjoys walking long distances while listening to her favorite podcasts, bike riding, fishing, and hiking.

Emily lives in Kennewick, Washington.

Laura Orwig

MARKETING MANAGER

Laura is a communications professional with more than 10 years of experience in content creation, channel management, and strategy execution. She enjoys getting to think big picture and dreaming up marketing strategies while still getting into the nitty gritty of creating content and earning media.

Laura has her Master’s in Business Administration with a concentration in Nonprofit Management and spends time volunteering to improve various nonprofits’ communications efforts, from drafting full marketing plans to auditing fundraising programs or managing social media channels.

Laura’s happy place is adventuring. Over the past few years, she’s traveled to every state in the contiguous U.S. with her husband and two cats, rock climbing in any little crag she can find and has hiked hundreds of miles on the Pacific Crest Trail.​

She lives near Waco, Texas.

Sally Mildren

CEO + FOUNDER

CHIEF STRATEGIST

Sally is our Boss Lady CEO and Founder. She passionately believes YOU are the center of our work. Her experience running marketing and CX for organizations, Fortune 50 companies, and non-profits has created strong ROI and growth.

She has a Master’s in Communication and Leadership and has led teams in marketing, community engagement, public relations, communications, business development, operations, customer service, call centers, and customer experience.

Sally’s happy place is by the ocean, feet in the sand, sun on the face with family.

She and husband Tim have two grown children, two grandbabies and two Westies.

She lives in Santa Fe, NM.