The most successful businesses are those that are obsessed with both their internal and external customers. We believe that you can’t truly have sustainable success without a commitment to customer experience and employee engagement.
Let us help you with:
Call center operations, structure, service design, and training revised to center on the customer
Single source of truth created to support and empower colleagues to take care of the customer with fewer hand offs
Marketing and communications to customers revised to simplify concepts and improve adoption
Event and brand activations updated to align with new brand promises and to improve engagement and conversion rates
Advertising adjusted to align with new customer centric approach
Internal culture and recognition system aligned around new brand promises
NPS scores improved 32% in two years and Employee Engagement scores improved more than 34% in two years.