Are you bringing in new leads, but losing patients or customers out the back door? While word of mouth is the most trusted source of referrals for healthcare providers, great customer experience and the right processes are essential to retention…and retention is essential to your continued revenue growth.
You don’t have to be the expert! You care for patients – our job is to make your staff the experts in driving better retention and experience for your patients. We’ve done it for non-profits to Fortune 100 companies and can’t wait to help you stop the patient churn!
Identifying the ways that patients or customers are engaging with your brand, and most importantly, where they are falling off, is the foundation to a smart retention strategy.
Leveraging your customer data and other insights, we can help identify where you need to shore up your customer experience.
We will help make your team the experts in driving patient satisfaction, engagement and give them everything they need to provide extraordinary patient experiences.
Sometimes it’s as simple as how you answer the phone.
Our team will help you establish the proper tools and sequences, messaging and timeline for follow up so your customers become your biggest brand advocates.
Once they leave – how are you ensuring they remember you? We’ll make sure your team knows exactly what to do!
How you follow up, engage, educate and serve your patients after they leave will set you apart from the competition.
Our team helps you establish the pathway for ongoing education and engagement to ensure they keep coming back.