The Key to Powerful Brands and Exceptional Customer Experience Isn’t What you Think.

As a Director of Marketing, you manage the messaging, in person engagements, online feedback and complaints from customers and are continuously seeking to improve messaging. Especially in healthcare, where lack of understanding is a constant drum beat among consumers, my team and I worked hard at being responsive to consumer needs. It wasn’t until weContinue reading “The Key to Powerful Brands and Exceptional Customer Experience Isn’t What you Think.”