Increasing growth and retention by redefining Customer Experience in the delivery of healthcare services

Our expert CX pros, marketers, and operations leaders help healthcare businesses, providers, and insurers customer experience by establishing strong branding, culture, and employee engagement to enable scaling and growth.

What do we offer?

Brand Growth & Impact

Learn the power of your brand through competitive positioning, messaging, voice, placement and implementation with our D.R.O.P.TM method.

Perfect if you’re stuck or need more growth.

Customer Experience & Retention

Addressing patient churn and retention starts with your customer experience.

We’ll help your team become experts on engagement, follow up and experience!

“Boss Lady Consulting became like ‘Google Maps’ to us, showing us the exact directions to get where we needed to go with our business.”

CEO, Growing independent eaters

About Us

Our agency team has a rich,
experienced background
to make you shine!

Meet Our Team

Get In Touch


(509) 481-3875

Connect Online

Facebook: @bossladyconsult
LinkedIn: @bossldayconsult
ClubHouse: @sallym